Liliana Gracia joins me on episode 58 of One Happy Podcast. Many of you already know Liliana from her work at the Renaissance where she specialized in making visitors happy. During her 23 years at the Renn, Liliana met thousands of Aruba visitors in the numerous roles she filled. Having worked everywhere from the reservations department to the front desk to her eventual position of timeshare coordinator at the Ocean Suites, it’s safe to say Liliana is well versed at making people happy.
Over the course of our 40-minute conversation, Liliana takes us on a journey from her beginnings at the Sonesta all the way to the present with Lock N Roll. She also shares what it’s like to be partially responsible for so many visitors vacation experiences and what that meant to her. Along this journey, Liliana has met so many Aruba vacationers that she thinks of as family.Details